Congratulations! You have just joined the largest, most democratic community the world has ever known. Added bonuses include relearning the art of correspondence, research opportunities never dreamed of a few years ago, and the chance to shape the future of the Electronic Age. 

Thank you for choosing the Internet at Cyber Mesa as your provider. We want you to succeed in configuring your system and getting on line. Then we want you to take pleasure in emailing your friends and associates - and exploring the ever-growing World Wide Web. Whatever the subject of the moment, chances are you can find information on the Web. 

If you are new to the computer realm or unfamiliar with software installation, then please consider hiring us to load the programs for you. Our $30 in-house fee might save you hours of frustration. 

If you are a seasoned computer user, you should have no difficulty installing and/or configuring the software. If you have any problem at all, then chances are that there is a software or hardware conflict on your system. The other possibility is that we have made a mistake on your user ID or password when we created your account on our Server (for example, the letter “l” and the number “1” can create confusion). 

Long experience has taught us that over the phone we cannot solve every situation that might arise, though usually we can isolate the problem, and we are always willing to give it our best shot for up to about 20 minutes of support. If you need assistance, please contact us as follows: 

                 In Albuquerque          505-344-4200 

                 In Santa Fe 
                 & Los Alamos            505-988-9200                  Email:  support@cybermesa.com 

                 Toll-free  
                 From Other Areas     888-988-2700 

By now, you have established an account with us and have selected a user ID which when joined with one of the domain names for the Internet at Cyber Mesa becomes your email address, unique to you among the estimated 90 million Internet subscribers worldwide! 

You also have a password that hopefully incorporates a capital letter or a number, making it more difficult for cybervillains to crack. Our Unix server is case-sensitive, so take care whenever you enter your password, a user ID or a domain name. 

Here is some information and examples to familiarize you with the lingo of the Internet: 

          DNS Server               198.59.109.7 The computer that provides routing 
                                              206.165.6.10

          Domain Name            cybermesa.com or newmexico.com 
                                              A unique name that represents the DNS number 

          User ID                       Your selected name - e.g., hsimpson or harold or harolds 
                                              User ID’s are always lower case 
 
          Email Address            userid@domainname.com - e.g, hannibal@newmexico.com 
 
          POP3 Account            userid@pop.cybermesa.com 
                                              Regardless of the domain you select, you should set the
                                              POP3account to pop.cybermesa.com  
 
          POP3 Server               pop.cybermesa.com The computer that stores your email 

          SMTP Server             smtp.cybermesa.com The computer that sends your email 

          News Server               news.cybermesa.com 
                                              The computer that supplies news groups 

Internet software generally consists of a number of separate programs that provide for the dial-up connection, handle your email and give you a way to view the World Wide Web. In addition, there are programs for Internet Relay Chat (live, typed chat), transferring files, using the Internet as a telephone and tracing your route between your computer and any other computer on the Internet. Once you are on the Internet, you can find a myriad of software programs. Most of the programs are free or very reasonably priced. 

The two most popular ‘browsers’ for the World Wide Web are Netscape and Internet Explorer. The latest versions of both of these programs incorporate email, though a lot of us prefer Eudora, named after Eudora Welty, a prolific story writer. After establishing your dial-up connection to the Internet, you then run the ‘browser’, the email program, or whatever. Currently, we are working on producing a CD-ROM so that we can offer newer and bigger programs. On the other hand, once connected you can find the software that suits you and transfer it to your computer.